1. All returns must have a valid Return Merchandise Authorisation number RMA. All returns must be received within 14 days of the RMA issue date. It will take between 7 and 10 days to process your return, but we will do our best to reduce this time.

2. Returned items must be in original packaging, with all original boxes, packing materials, manuals, blank warranty cards, all other accessories however small and documentation provided by the manufacturer.

3. RMA are issued for specific products only. Please do not send other items not covered by the RMA such as full systems.

4. We strongly recommend the package you are returning is fully insured . We suggest you use a service that can provide proof of delivery. M-R Systems will not be liable for items lost or damaged in transit.

5. All shipping back to M-R Systems is paid for by the customer. Please ensure the return has your RMA number clearly marked on the outside of the package next to our address.

6. Any RMA returned found to be modified, altered, tampered with or not to be defective will incur a £20 +VAT testing charge plus return shipping costs. This will be charged to the credit or debit card used on your order and must be payed before the product is returned to you.

7. Any returned packages that do not clearly display a valid RMA number will be refused, as will packages received over 14 days from RMA issue date.
8. Most Non-Clearance Lines items may only be returned within 28 days of your products shipping date. After 28 days, all returns must be returned to the manufacturer. M-R Systems may, at its complete discretion accept returns after 28 days of of your products shipping date, but never after 12 months.

9. All Clearance Lines products may be returned only when defective and within 14 days of the ship date of the product.

10. Software that has been opened and is not defective can not be returned under any circumstance.

11. Should you wish us to take back an unused product complete with undamaged original packaging a 15 restocking fee will apply.